FAQS

WHAT IS THE PRICE OF TRAXmtb?

A single TRAXmtb parcel costs 39,95€. 

 

DO YOU SHIP TRAXmtb ANYWHERE IN THE WORLD?

Yes, we will send your TRAXmtb anywhere you want.

 

WHEN WILL I GET MY TRAXmtb?

You will receive your TRAXmtb in 3-5 days for shipments to the EU, and 8-12 days for worlwide shipments (10€). If you want to get it faster, you can select the “Express” option. You will get it in 2-3 days (with an additional cost of 10€) if you’re in the EU or in 3-5 (plus 20€) in the other countries.

 

DOES TRAXmtb HAVE A WARRANY?

Yes, every product has a 2 years warranty.

 

CAN I TOW MY BIKE IF IT DOESN’T HAVE SCREWS IN THE STEM?

Yes, simply wrap a thick cable tie on the stem of the bike you want to tow to hook it up to the TRAXmtb cable.

 

CAN I USE TRAXmtb ON KIDS BIKES (20”/24”)?

Absolutely, as long as it’s placed correctly.

 

CAN IT BE INSTALLED ON THE SEAT RAILS?

TRAXmtb is designed to be placed on the seatpost. However, if it’s properly attached you can also put it on the seat rails.

 

CAN IT BE INSTALLED ON TELESCOPIC SEATPOSTS?

Yes, as long as it is placed on the fixed part of the seat post, as low as possible.

 

CAN IT BE USED WITH CARBON SEATPOSTS?

In that case, we can’t completely guarantee that TRAXmtb will not cause damage to the towing bike. However, if the seat post is attached correctly into the frame and TRAXmtb is placed as low as possible, it’s unlikely it will cause damage to the frame.

 

DOES IT FIT A 34.9 mm SEATPOST?

TRAXmtb is designed for seatposts up to 31.6mm. However, for larger diameter seatposts, just sand the TRAXmtb support slightly so it can fit your 34.9mm seatpost perfectly. A very simple way to do so is to wrap around the seat tube with sandpaper, facing outwards, and to rub your TRAXmtb over it until it fits.

 

IS IT DANGEROUS TO TOW MORE THAN 90 kg?

TRAXmtb can tow up to 90 kg (as long as the towing bike is not an e-bike). It’s not dangerous to exceed the maximum recommended weight as long as you ride smoothly and not too fast. Please note that TRAXmtb is carefully designed to avoid putting none of the riders in danger if it gets damaged or broken.

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