SEND CONDITIONS

Our online store uses stock always available in our store or warehouse. Therefore, we can guarantee delivery times. If the order is made before 5pm, we prepare it immediately, we issue it and we are able to make the delivery the next day (24-48 hours). Exceptions: Weekend orders are delivered on Tuesdays. The Balearic Islands (except Mallorca) and the Canary Islands are delivered in 48/72 h.

When you place your order, clearly indicate your address. If the delivery requires some special consideration (place, contact person, schedule, etc.), do not forget to indicate it in the observations section. We will include them in the shipment to facilitate delivery.

You can check the status of your order at any time through your client area of our website. In case of incidence, we will indicate it in your personal section and we will put the necessary means to solve it as soon as possible.

RETURN GUARANTEE FOR PURCHASES ON THE WEB

TRAX mtb we want to offer you the best service and offer you a comfortable, safe and quality purchase. Therefore, we opt for a simple refund policy, without questions and that always benefits you.

Remember that you have 30 days from receipt of the product to exchange it. If you are not satisfied with your choice or do not meet your expectations please contact us and we will solve the problem. You can exchange it for another item or we will refund your money (this refund guarantee is only valid for online purchases). In addition, you will manage your orders and returns through My account.

For orders over € 50, the shipping of the returned item will have no cost. If your order does not reach € 50, the cost for shipping and handling is € 5.

In any case, it is necessary that the product is in perfect condition and with the original packaging. Once checked your status, we will pay your purchase by the same means of original payment.

CONDITIONS OF PURCHASE

SEND CONDITIONS

Our online store uses stock always available in our store or warehouse. Therefore, we can guarantee delivery times. If the order is made before 5pm, we prepare it immediately, we issue it and we are able to make the delivery the next day (24-48 hours). Exceptions: Weekend orders are delivered on Tuesdays. Baleares (except Mallorca) are delivered in 48/72 h.

When you place your order, clearly indicate your address. If the delivery requires some special consideration (place, contact person, schedule, etc.), do not forget to indicate it in the observations section. We will record them in the shipment to facilitate their delivery.

You can check the status of your order at any time through your client area of our website. In case of incidence, we will indicate it in your personal section and we will put the necessary means to solve it as soon as possible.

WARRANTY

In case of defective product, TRAX mtb undertakes to repair or replace it free of charge. This warranty is valid within two years from the time of delivery. The user must inform the seller of the lack of conformity within 2 months after he became aware of it.

FREE SHIPPING

As a launch promotion of our online sales website, orders of an amount greater than € 50 have the costs of handling and shipping free of charge.

RETURN GUARANTEE

At PROBIKE we want to provide you with the best service and offer you a comfortable, safe and quality purchase. Therefore, we opt for a simple refund policy, without questions and that always benefits you.

Remember that you have 30 days from receipt of the product to exchange it. If you are not satisfied with your choice, does not fit your expectations or is not your size, get in touch with us and we will solve the problem. You can exchange it for another item or we will refund your money. In addition, you will manage your orders and returns through My account.

For orders over € 50, the shipping of the returned item will have no cost. If your order does not reach € 50, the cost for shipping and handling is € 5.

In any case, it is necessary that the product is in perfect condition and with the original packaging. Once checked your status, we will pay your purchase by the same means of original payment.

PAYMENT METHODS

You can choose any of the following forms of payment:

  • Credit card
  • PayPal
  • Transfer

CREDIT CARD

At PROBIKE, we worry about your safety first and foremost. To avoid fraudulent use of the cards, we take preventive measures at the time of payment and perform a manual supervision immediately after the same. In case of detecting any incident, we will contact you immediately to carry out the corresponding verification.

We accept Visa and MasterCard.

PAYPAL

We bet on the future and the payment facilities. PayPal is the fast and secure way to pay online. You can easily pay for your purchases with your debit card, credit card or bank account through PayPal.

  • PayPal is safe: PayPal securely stores your financial information and protects it with market-leading security and fraud prevention systems. What’s more, your financial details are never shared with the seller.
  • PayPal is fast and simple: you will not have to enter the details of your card or bank account to pay. You will only need your email address and a password. The processing of the payment of the order is immediate.
  • PayPal is flexible: you choose how to pay (debit card, credit card or bank account).

TRANSFER

When you choose the transfer as a means of payment, your order will not be processed until the moment we receive confirmation of income from our bank. From that moment, we will start to meet the delivery deadlines.

The account in which you must make the transfer is the following:
ES91 2100 0044 3102 0069 0936

Indicate in the transfer your name and the order number (eg Carlos Rodríguez – Nº 100000112).